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How We Handle Your Data and Account

We keep this page straightforward because your legal standing matters. ditogel operates where local law permits, and we want you to understand exactly how your account data is stored, what cookies do on our site, and how to reach us if you need a…

Data HandlingCookie PolicyAccount RightsRegion EligibilityContact Paths
ditogel How We Handle Your Data and Account
DATA AND SECURITY PRACTICE

How We Protect and Manage Your Information

Knowing what happens to your data after you hit confirm is not optional — it is your right. Here is how ditogel handles the key areas around data, cookies, security, retention, and your ability to request changes or deletion at any point.

Data Collection Scope

We collect your email, phone number, chosen display name, and e-wallet identifiers linked to DANA, OVO, or GoPay. Transaction amounts, timestamps, and device type are logged for security and dispute resolution. No biometric data is collected.

Cookie Use

Session cookies keep you logged in; preference cookies remember your last lobby view and language setting. Analytics cookies help us understand traffic patterns but do not track you across other sites. You can disable non-essential cookies in your browser.

Account Security

Your password is hashed and never stored in plain text. Login from a new device triggers an OTP sent to your registered phone. If three consecutive OTP attempts fail, the account locks temporarily and support is notified automatically.

Data Retention

Active account data is kept for the duration of your membership. After you close an account, we retain transaction records for the period required by applicable regulations in your jurisdiction before permanent deletion occurs.

Change Requests

You can update your email, phone number, or display name directly in account settings. Changes to the primary e-wallet linked to your account require identity confirmation via the same wallet app you originally registered with.

Deletion Process

Submit a deletion request through live chat or account settings. Once verified, we remove personal identifiers within the timeframe mandated by local data rules. Transaction hashes may be retained anonymously for audit compliance where law requires.

POLICY CONTACT CHANNELS

Reach Us About Legal Matters

If you have a data request, a dispute, or a question about how your information is used, these are the channels to use. Each path connects you to someone who can action your request rather than redirect you.

Live Chat Open the chat widget from any page on ditogel. State that your query is legal or data-related and the agent will escalate to our compliance queue, which handles deletion requests, data exports, and account disputes directly.
Email Send your request to the support email listed in your account dashboard. Include your registered email address and a brief description of the issue. We aim to acknowledge receipt promptly and follow up once the review is complete.
Account Settings Inside your ditogel account, the settings panel lets you update personal details, download a summary of stored data, or submit a formal removal request. Changes to core identity fields require wallet verification through DANA, OVO, or GoPay.

Common Legal and Data Questions

These are the questions our support team receives most often about legal matters, data handling, and account rights. Each answer reflects current operational practice on ditogel.

We store your email address, phone number, display name, and the e-wallet identifier you use for deposits (DANA, OVO, or GoPay). Device type and IP address are logged at registration for security. We do not collect biometric data or government ID unless a specific dispute requires it.

Yes. Go to account settings and select the data export option. The system compiles your profile details, transaction history, and login records into a downloadable file. Processing depends on account size but typically completes within a short period after the request.

Open live chat or use the deletion form in account settings. After wallet verification through your linked e-wallet, we begin removing personal identifiers. Anonymized transaction hashes may remain where local regulation requires an audit trail.

We do not sell or rent personal data for external marketing. Payment processors (DANA, OVO, GoPay) receive only the information needed to complete your transaction. Analytics providers receive anonymized, aggregated data with no personal identifiers attached.

We use session cookies for login persistence, preference cookies for layout memory, and analytics cookies for traffic patterns. You can disable non-essential cookies in your browser settings at any time. Disabling session cookies will log you out automatically.

If local law changes and your region becomes ineligible, we notify you via your registered email. You may withdraw remaining balance through your linked e-wallet. After closure, data retention follows the same deletion timeline as a voluntary account closure.

Contact support via live chat with your transaction ID. Our team reviews the server log, your e-wallet confirmation screenshot, and the internal ledger. Resolution is communicated back through the same channel once all documentation has been assessed.

Passwords are hashed using a one-way algorithm and never stored in readable form. Even internal staff cannot view your actual password. If you forget it, the reset flow sends a time-limited link to your registered email for you to set a new one.

Yes, but the process requires verification from your current linked wallet (DANA, OVO, or GoPay) to prevent unauthorized changes. Once confirmed, the new wallet becomes your primary deposit and withdrawal method going forward.

Use the support email displayed in your account dashboard and mark the subject line as a legal inquiry. Include your registered email so we can locate your account. We acknowledge receipt promptly and provide a substantive response after internal review.